To be accepted, your item must be in perfect condition. 

Select the "Fabienne Chapot" items you wish to trade in, then follow the online steps to create your account and estimate the value of your items.
Get the best trade-in offer in just a few clicks.
Once the trade-in request is generated, simply print the trade-in form, sign it and insert it in your package. 

Send them by post using the pre-paid label provided for this purpose. Send us your items packaged in the box of your choice.
Drop your package at a drop-off point (max 20KG). List of drop-off points here. 
 
As soon as we receive your package, our Quality Experts check the condition of your items. If the conditions of return are respected, you will be notified by email within 15 days of the credit of your relove.fabiennechapot.com account; 

By connecting to the heading "my credits" in your customer space relove.fabiennechapot.com, you will be able to generate one or more purchase vouchers, valid for 6 months from the date of issue: 
- online on fabiennechapot.com or on relove.fabiennechapot.com. 

If several of your items have been accepted, you will be credited with an amount corresponding to the value of all the pieces taken back.

We do not accept : 
- Current season items. 
- Items from a collection before Spring/Summer 2018. 
- Accessories (bags, jewelry, scarves, ...) and shoes 
- Clothes with this mention on the label "sample not to be re-sold" 
- Items that are not from Fabienne Chapot 
- Items in "bad condition" 
 
We consider an item to be in poor condition when : 
- It has a visible stain of more than 30cm that does not wash out 
- It has a hole of more than 2cm in a visible part of the garment 
- It is missing an accessory (belt,...) 
- It is not complete (missing button,..) 
- It has a manufacturing defect 


If your item does not meet our eligibility criteria, you will not receive the associated credit and it will not be returned to you

At the time of your trade-in request, our simulator proposes a buy-back value, between 25% and 40% of the original sales price including tax, depending on the nature of the product, the year of purchase and the condition you declare for each part.
This value is validated or adjusted if necessary by our reconditioning team and is credited directly to your relove.fabiennechapot.com account within 15 working days (from the date of receipt of your package by our Quality Experts).

Please contact our Customer Service only if the 15 days delay is exceeded.

We remind you that the credit for the returned parts will only be in the form of vouchers.

If our team finds that the parts you send us do not meet our trade-in requirements and are not suitable for resale, your account will not be credited.
Rejected items will not be sent back to you, but may be given a second life through a partner association or upcycling program.

No, you do not have to wait for the sale of your items. As soon as the trade-in is validated by our Quality Experts, your relove.fabiennechapot.com account is credited and you can generate your voucher.

If several of your items have been accepted, you will be credited with an amount corresponding to the value of all the items taken back. However, you may receive your credits as your items pass the quality control (processing times differ depending on the condition of the parts).