Shipping and Returns
DELIVERY
Here is all you need to know:
We only deliver to the Netherlands, Germany and Belgium.
Delivery is made by DPD, at home or in a pick-up location.
The Netherland:
Shipping costs are €4,9 for delivery in a pick-up location, and €6,2 for at-home delivery.
Estimated delivery time: 3-5 business days.
Belgium and Germany :
Shipping costs are €5,9 for delivery in a pick-up location, €7,2 for at-home delivery.
Estimated delivery time: 5-7 business days.
RETURNS
Received your order but not quite what you expected? Items may be returned within 14 days of the shipping date. You are responsible for the return shipping costs, which will be deducted from the amount refunded once the return has been received and validated.
How do I register my return?
Log in to your 2nd hand account and register your return.
Download and print the pre-addressed return label. This is available in your customer account, under the heading "my orders".
Pack the item(s) in a sturdy box and attach the delivery note.
Drop the package off at the location indicated on your return label.
Items being returned must be returned in the same condition as they were purchased, without having been damaged, stained, washed, altered or worn (except for the fitting), and with the original packaging and any accessories relating to the items, such as packaging, labels, and the original invoice.
If the return is accepted by our services, you will receive an email confirming the refund, as soon as possible and at the latest within 14 days following the date of receipt of the return in our warehouses.
The amount refunded will correspond to the item(s) returned, minus the return shipping costs.
Here is all you need to know:
We only deliver to the Netherlands, Germany and Belgium.
Delivery is made by DPD, at home or in a pick-up location.
The Netherland:
Shipping costs are €4,9 for delivery in a pick-up location, and €6,2 for at-home delivery.
Estimated delivery time: 3-5 business days.
Belgium and Germany :
Shipping costs are €5,9 for delivery in a pick-up location, €7,2 for at-home delivery.
Estimated delivery time: 5-7 business days.
RETURNS
Received your order but not quite what you expected? Items may be returned within 14 days of the shipping date. You are responsible for the return shipping costs, which will be deducted from the amount refunded once the return has been received and validated.
How do I register my return?
Log in to your 2nd hand account and register your return.
Download and print the pre-addressed return label. This is available in your customer account, under the heading "my orders".
Pack the item(s) in a sturdy box and attach the delivery note.
Drop the package off at the location indicated on your return label.
Items being returned must be returned in the same condition as they were purchased, without having been damaged, stained, washed, altered or worn (except for the fitting), and with the original packaging and any accessories relating to the items, such as packaging, labels, and the original invoice.
If the return is accepted by our services, you will receive an email confirming the refund, as soon as possible and at the latest within 14 days following the date of receipt of the return in our warehouses.
The amount refunded will correspond to the item(s) returned, minus the return shipping costs.
