Acceptance criteria

Your item must be clean and free of stains, smell and holes.

Your item must not have been altered: your item must not be missing any buttons or other supplies.

Your item must contain the brand label and the inner composition and care labels.

We do not accept returns on current season items.

We do not accept items from a collection before Spring/Summer 2018.

Accessories (bags, jewelry, scarves,..) and shoes are not included.

Clothes with this mention on the label "sample not to be re-sold" are not accepted.
  • Trade-in offer in a few clicks

  • Voucher guaranteed in less than 15 days

  • Voucher to be used online

  • Any questions? We answer you here

Most frequently asked questions

  • How does the FC Relove trade-in service work?

    To meet the requirements, your item must be in perfect condition.
  • Do you return items deemed ineligible?

    relove.fabiennechapot.com allows you to benefit from vouchers in case of reception of items only in the following conditions: 
    - New condition: with the original label, never worn 
    - Excellent condition: the item is like new with no signs of wear or defects. 
    - Very good condition: the item shows only minor traces of wear, invisible at 30 cm. 


    We do not accept any item in any other condition: damaged, worn, out of order, stained, with holes, deformed, dirty, with internal label cut, etc. 


    In accordance with our Terms and Conditions of Sale, non-conforming items will be refused and will not be returned to you. 
    However: these items will have a second life as a donation to associations or through upcycling programs.
  • How much will I receive?

    At the time of your trade-in request, our simulator proposes a buy-back value, between 25% and 40% of the original sales price including tax, depending on the nature of the product, the year of purchase and the condition you declare for each part.
    This value is validated or adjusted if necessary by our reconditioning team and is credited directly to your relove.fabiennechapot.com account within 15 working days (from the date of receipt of your package by our Quality Experts).

    Please contact our Customer Service only if the 15 days delay is exceeded.

    We remind you that the credit for the returned parts will only be in the form of vouchers.

    If our team finds that the parts you send us do not meet our trade-in requirements and are not suitable for resale, your account will not be credited.
    Rejected items will not be sent back to you, but may be given a second life through a partner association or upcycling program.
  • What items are not accepted?

    We do not accept : 
    - Current season items. 
    - Items from a collection before Spring/Summer 2018. 
    - Accessories (bags, jewelry, scarves, ...) and shoes 
    - Clothes with this mention on the label "sample not to be re-sold" 
    - Items that are not from Fabienne Chapot 
    - Items in "bad condition" 
     
    We consider an item to be in poor condition when : 
    - It has a visible stain of more than 30cm that does not wash out 
    - It has a hole of more than 2cm in a visible part of the garment 
    - It is missing an accessory (belt,...) 
    - It is not complete (missing button,..) 
    - It has a manufacturing defect 


    If your item does not meet our eligibility criteria, you will not receive the associated credit and it will not be returned to you

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